1. Delivery availability
We offer local delivery when the delivery option is available at checkout. If delivery is not offered for your order, please choose collection. Orders are subject to product availability, delivery capacity and confirmation by the shop.
2. Delivery area
Our shop is at Corner Moshoeshoe and Houtkop Road, Sebokeng, Gauteng, South Africa. Our local delivery area is within a 20 km radius of the shop, measured in a straight line rather than by road distance. Delivery eligibility is checked using the location supplied with your order.
Provide a complete street address, suburb, accurate location and any access instructions. If the address cannot be reached or falls outside our delivery area, contact us to arrange collection or discuss your order before delivery is confirmed.
3. Minimum order and delivery fee
The minimum goods order for delivery is R150, excluding the delivery fee. The current local delivery fee is R50 per order. Any applicable fee and total are shown before you confirm your order.
Goods for delivery must be paid online through PayFast before dispatch. Where offered at checkout, you can pay the delivery fee online with the goods or pay the delivery fee in cash to the driver. Cash to the driver covers the delivery fee only; it does not replace payment for the goods.
4. Delivery hours
- Monday to Saturday: 07:30–15:30.
- Sunday: 08:00–13:00.
All times are South African time. Delivery operates every day within these hours, subject to availability at checkout and confirmation by the shop. Ordering near closing time does not guarantee delivery that day.
5. Order processing and delivery timing
After your order is received, we check stock, verify the required payment and prepare the goods. We confirm delivery arrangements using the contact details supplied with your order. An order reference or payment confirmation alone is not a promise of immediate dispatch or a guaranteed arrival time.
Delivery timing depends on preparation, driver availability, traffic and access to your address. Please confirm the delivery window with the shop if you need your order by a particular time. Order-status information is available through the website's Orders section; contact us with your reference if you need an update.
6. Receiving your order
Keep your phone available and arrange for someone to receive the order at the agreed address. Give us gate codes or other access instructions needed for delivery. If you selected a cash delivery fee, have the stated amount ready for the driver.
Check your order when it arrives and contact us promptly about missing, incorrect or damaged items. Refrigerate or freeze perishable goods promptly after receipt, as appropriate.
7. Delays, unsuccessful delivery and support
If delivery is delayed, or the driver cannot locate or access your address, we will use the contact details supplied with the order to discuss the next steps. Contact the shop if you need to change your address or cancel an order; do not assume a change has been accepted until it is confirmed.
For cancellations, returns and refunds, please see our Terms & Conditions. Contact us with your order reference so we can resolve delivery problems and explain any applicable refund arrangements.
Order and delivery enquiries: customers@namanameng.com or 061 651 7352.
8. Collecting from the shop
Collection is available when offered at checkout and carries no delivery fee. Wait for confirmation of collection arrangements and bring your order reference to Namanameng Butchery.